What's New
Customer Service
Call 1.800.272.1325. Hours: M-F 7am-7pm. For emergencies: We're available 24/7.Lead Facts
Learn more about our commitment to replacing lead service lines within the next 10 years.Lead & Copper Sampling
The New Jersey Department of Environmental Protection requires water utilities to perform lead and copper sampling in a certain number of customers’ homes that meet specific criteria. Learn more.PFAS And Your Water
New Jersey American Water has performed voluntary sampling to better understand the occurrence of certain PFAS in drinking water sources.CUSTOMER ADVISORY MAP
View up-to-date information on an easy-to-use map.Keep Communities Flowing
The American Water Charitable Foundation’s Keep Communities Flowing grant program, supports impactful initiatives and programs throughout American Water’s national footprint.Wise Water Use
There are many ways you can help by using water wisely.New Customers
We’re here to help and to provide you with important information about your service.Water Learning Center
Our Water Learning Center provides some in depth information about how water makes it way to your tapBill Paying Assistance
If you cannot pay your bill by the due date, please contact our customer service centerStatewide News
Community
September 16, 2024
American Water Charitable Foundation and New Jersey American Water Launch Second Annual Inclusion, Diversity, and Equity Grant Program Funding available to support inclusion and diversity initiatives for nonprofit organizations and public schools in company’s service areasSeptember 09, 2024
New Jersey American Water Announces 2024 Volunteer Firefighter and EMS Grant Recipients 21 departments receive over $49,700 in fundingAugust 21, 2024
New Jersey American Water and American Water Charitable Foundation to Host Free “WaterFest” Community Event During World Water WeekQuality
September 12, 2024
New Jersey American Water Announces Lead Service Line Replacement Progress: Approximately 10,000 Service Lines Replaced Continues customer education and outreach efforts; Begins distribution of pitcher filters in advance of EPA requirement.May 14, 2024
Water Quality Reports Available Online for New Jersey American Water Customers Reports show drinking water in all service areas meets quality standardsApril 10, 2024
New Jersey American Water Prepared to Meet Final U.S. EPA PFAS RuleFinance
September 04, 2024
New Jersey American Water Granted New Rates by New Jersey Board of Public Utilities Increase Driven by System Investments; New Affordability Tariff ApprovedJanuary 19, 2024
New Jersey American Water Files Rate Request Driven by Over $1.3 Billion in Investment Request reinforces company’s commitment to providing safe, clean reliable and affordable serviceJuly 10, 2023
Bridgewater Municipal Consent Public Notice BPU DOCKET NO. WE23040233Operations
August 19, 2024
New Jersey American Water Lifts Boil Water Advisory for customers in Great Notch Area of Little Falls Township and Small Portion of Woodland Park Borough Customers no longer need to boil water before using it.August 17, 2024
New Jersey American Water Issues Additional Boil Water Advisory for Customers in Great Notch Area of Little Falls Township and Small Portion of Woodland Park Borough Customers are instructed to boil their water before using it.August 17, 2024
New Jersey American Water Lifts Boil Water Advisory for customers in Great Notch Area of Little Falls Township and Small Portion of Woodland Park Borough Customers no longer need to boil water before using it.Operational Excellence
August 06, 2024
New Jersey American Water Ready for Heavy Rainstorms; Offers Vital Flood Safety Tips to Customers Proactive measures are in place to help ensure continuous service and safety during severe weather events.September 10, 2021
New Jersey American Water Response to Tropical Depression Ida: Raritan-Millstone Flood Protection Project Passes Test Treatment Plant Withstood Flooding; Water Quality Not ImpactedJanuary 21, 2021
New Jersey American Water Invested More Than $464 Million Statewide in 2020Solution
August 02, 2024
New Jersey American Water Seeks Applications for Diverse Supplier Development ProgramFebruary 13, 2024
New Jersey American Water to Repair Leak on 48-inch Water Transmission Main Repair to have traffic impact but no expected impact to customers’ water serviceOctober 03, 2023
New Jersey American Water Completes Acquisition of Somerville Sewer System Acquisition Adds 3,800 New Wastewater CustomersEnvironmental
July 30, 2024
‘Paws’ and Protect our Water! New Jersey American Water Advocates for Responsible Pet Waste Disposal to Protect Water QualityJune 19, 2024
Keep Cool and Conserve! New Jersey American Water and the Barnegat Bay Partnership Offer Outdoor Conservation Tips to Help Customers Save Water this SummerMay 02, 2024
New Jersey American Water Proudly Recognizes American Water Charitable Foundation 2024 Water and Environment Grantees Recipients include seven nonprofit organizations across New JerseyPeople
July 26, 2024
New Jersey American Water Announces New Operations Team LeadersNovember 13, 2023
New Jersey American Water Hosts Graduation Ceremony for “Water UP!” Training Program Third annual workforce development program offers Camden-based adults water utility industry training during 9-week programSeptember 13, 2023
New Jersey American Water Launches 2023 Water UP! Training Program in Partnership with Rowan College of South Jersey Providing Career Opportunities and Training for New Water Utility WorkersInfrastructure
July 19, 2024
New Jersey American Water Invests $600,000 in Cherry Hill InfrastructureJuly 19, 2024
New Jersey American Water Invests $1.5 Million in Pleasantville InfrastructureJuly 09, 2024
New Jersey American Water Invests $8.5 Million in Monmouth County Infrastructure Transmission main replacement starting next week will improve water service reliability for the regionGrowth
June 25, 2024
New Jersey American Water Completes Acquisition of Salem City Water and Wastewater Systems Acquisition Adds 2,300 New Customers; Company Welcomes Six Salem EmployeesMarch 07, 2024
New Jersey American Water Signs Agreement to Purchase Manville Wastewater System Acquisition Will Add 3,700 New CustomersNovember 30, 2023
New Jersey American Water Signs Agreement to Purchase Salem City Water and Sewer System Acquisition Will Add Over 2,300 New Water and Wastewater CustomersCustomers
May 06, 2024
New Jersey American Water Ranks #1 in J.D. Power 2024 Water Utility Residential Customer Satisfaction Study in Northeast Large Region Company also ranks highest in seven of eight dimensions measured including trust, information provided, and costMarch 18, 2024
Leaks can Run, but They Can’t Hide! New Jersey American Water Provides Tips to Locate and Fix Leaks During U.S. Environmental Protection Agency’s Fix a Leak WeekMarch 11, 2024
New Jersey American Water Encourages Customers to Explore Payment Assistance Options as the New Jersey Winter Termination Program Winds DownSafety
November 15, 2023
Protect Yourself from Utility Scams! New Jersey American Water Provides Tips for Spotting Scammers on Utility Scam Awareness DayOctober 20, 2023
Watchung Chemical Engine Company Named Recipient of New Jersey American Water’s 2023 Volunteer Fire and EMS Grant ProgramOctober 20, 2023
Hi-Nella Fire Company #1 Named Recipient of New Jersey American Water’s 2023 Volunteer Fire and EMS Grant ProgramTechnology
December 05, 2022
New Jersey American Water Unveils $2.5 Million Treatment Upgrade to Delaware River Regional Water Treatment Plant Advanced treatment process will treat 1,4-dioxane compoundOctober 25, 2022
New Jersey American Water Conducts Second Annual Drone Emergency Response Drill Simulation event designed to demonstrate the ability of drone technologies to complement emergency response efforts following a floodDecember 15, 2020
New Jersey American Water Named Recipient of 2020 Governor’s Environmental Excellence AwardService
January 12, 2021
New Jersey American Water Launches Online Emergency ReportingNovember 23, 2020
This Thanksgiving, Beware The FOG!November 09, 2020
New Jersey American Water to Repair Leak on 42-inch Water Transmission MainSocial Media
Your Neighborhood
Customer Advisory Map
View our Customer Advisory Map to see if there is an active service alert impacting your area. At the top left of the map, you can search for your service address. You'll be able to view current outages or alerts. You will also find an estimated time for restoration of normal service for each outage
Search Advisory MapConservation Tips
5 Ways to Conserve
See what you can SAVE
1
Water your lawn only when it needs it. If you leave footprints when walking across the grass, it’s time to water.
SAVE
750 to 1,500
Gallons a month
2
Wash your car using a bucket of soapy water instead of letting the hose run. Use a positive shut-off nozzle.
SAVE
150
Gallons Per Car Wash
3
Use a broom or rake instead of a hose to clean driveways and sidewalks.
SAVE
150
Gallons Each Time You Clean
4
While waiting for hot water, capture running tap water for later use on household plants or in your garden.
SAVE
200 to 300
Gallons a Month
5
Run only full loads in the washing machine or dishwasher.
SAVE
300 to 800
Gallons a Month
